Customer Service
- Shipping & Delivery
- We ship via the United States Postal Office with Priority Mail. Typical delivery times are 2-3 days. You pay a single shipping & handling charge, which we have made every effort to minimize. Instead of charging you more shipping the more you order, we charge you less! This charge will be calculated automatically as you checkout.
All shipping will be USPS.
- Shipping and Handling = $9.95
- Discounted Shipping and Handling for Orders over $25 = $4.95
- Free Shipping and Handling for Orders over $40
- Privacy & Security
- We are committed to respecting your privacy. While we offer the convenience of allowing you to create an account, such that you do not need to repeatedly enter information across site visits, we also allow you to shop anonymously. If you shop anonymously, none of your personal information is stored. We do not rent or sell any personal information (including email addresses) to any third parties. All of our orders are encrypted using Secure Socket Layer (SSL) technology - a commonly used secure online system. Your personal and credit card information is protected during the ordering process.
- Returns & Replacements
- Because the Shape-A-Cake (TM) products are food products, all sales are final. If for any reason you are not satisfied, please contact us. We will make every effort to address your concerns. Customer satisfaction is our top priority. Contact information can be found in the contact us page, the link of which is provided at the bottom of the site.